Legal

Membership agreement

The full terms every Van Rent Club member signs. Your own agreement adds a Membership Summary with your van, payment, deposit and minimum term.
3-month plan
30 days' notice, after 3 months
6+ month plan
60 days' notice, after 6 months
Deposit
One 28-day payment, refundable
Insurance
Included for every approved driver

1. Parties and definitions

  1. 1.1This agreement is between FASTRENT LTD, a company registered in England and Wales (company no. 05055093), registered office 254 Coggeshall Road, Marks Tey, Colchester, England, CO6 1HT, trading as Van Rent Club (“we”, “us”), and the person or company named as the member in the Membership Summary (“you”).
  2. 1.2“Vehicle” means the van shown in your Membership Summary, including any replacement vehicle we provide, its keys, documents and equipment.
  3. 1.3“Membership Summary” means the summary in your signed agreement showing the Vehicle, your use (courier or construction and trades), the 28-day payment, the refundable deposit and the minimum term.
  4. 1.4“Payment Period” means each period of 28 days. “Minimum Term” means the minimum length of membership shown in your Membership Summary: 3 months, or 6 months or longer.
  5. 1.5If anything in these terms conflicts with your Membership Summary, the Membership Summary applies. These terms apply together with our website Terms of service.

2. Eligibility and approval

  1. 2.1Every driver must be aged 23 or over, have held a full valid driving licence for at least two years, have no more than six penalty points and be accepted by our insurer.
  2. 2.2Membership starts only after we approve your application, you sign this agreement and we confirm receipt of the deposit and first payment. Approval is never guaranteed.
  3. 2.3You confirm that the information you gave us is true and complete. You must tell us promptly about any change to a driver's licence, points, convictions, address or business details. Giving false information is a serious breach.

3. Minimum term and notice to end

  1. 3.1Your membership runs for at least the Minimum Term, starting on the day the Vehicle is delivered to you.
  2. 3.2After the Minimum Term your membership continues automatically, one Payment Period at a time, until it is ended under this agreement.
  3. 3.3On a 3-month plan you may end your membership by giving us 30 days' written notice. Notice can be given once the 3-month Minimum Term has ended.
  4. 3.4On a plan of 6 months or longer you may end your membership by giving us 60 days' written notice. Notice can be given once the 6-month (or longer) Minimum Term has ended.
  5. 3.5Notice must be given in writing, by email to team@vanrentclub.com or by sending a cancellation request from your account. The notice period starts on the day we receive it, and we will confirm the end date in writing.
  6. 3.6Payments continue as normal during the notice period. If the notice period ends part-way through a Payment Period, the final payment is reduced to cover only the days up to the end date.

4. Cancellation

  1. 4.1Before delivery: if you cancel after signing but before the Vehicle is dispatched to you, we will refund your deposit and any payment you have made, less any reasonable costs we have already paid to prepare the Vehicle for you that we have explained to you in writing.
  2. 4.2During the Minimum Term: you may return the Vehicle early, but you remain responsible for the payments due for the rest of the Minimum Term, plus the notice period that would have applied at its end, unless we agree otherwise in writing.
  3. 4.3If you are a consumer, nothing in this agreement removes any right to cancel you have by law.
  4. 4.4We may end your membership immediately by written notice if: a payment is more than 14 days overdue after we have reminded you; the Vehicle is used in breach of this agreement or the insurance; you gave false information; the insurer withdraws cover for you or a driver; or you become insolvent.
  5. 4.5When your membership ends for any reason, you must make the Vehicle available for collection on the date we agree. If you do not, we may recover the Vehicle and you will pay our reasonable recovery costs.

5. Payments

  1. 5.1You pay the 28-day payment shown in your Membership Summary once every Payment Period, in advance. That is about 13 payments a year, not 12 calendar-monthly payments. All prices include VAT.
  2. 5.2The refundable deposit and the first 28-day payment are due together after you sign, and must be received before the Vehicle is delivered.
  3. 5.3Payments are made by bank transfer or standing order to the account we give you in writing. A payment counts as made only once it has cleared and our team has confirmed it.
  4. 5.4Your 28-day payment will not change during your membership unless we both agree in writing. A 6-month-plus discount applies only to the term you chose; if you switch to a shorter plan, the price for that plan applies.
  5. 5.5If a payment is late we will contact you. We may pause a replacement vehicle or vehicle swap while payments are overdue.

6. Refundable deposit

  1. 6.1The deposit is equal to one undiscounted 28-day base payment for the Vehicle, unless a different fixed amount is shown in your Membership Summary.
  2. 6.2We hold the deposit as security for your obligations under this agreement. It is not a payment towards your 28-day payments and does not earn interest.
  3. 6.3After the Vehicle is returned, we will inspect it and send you a written statement within 14 days. We will refund the deposit, less any deductions shown on that statement, within 14 days of sending it.
  4. 6.4We may deduct only: unpaid payments; the reasonable cost of repairing damage beyond fair wear and tear; the insurance excess for any claim you are responsible for; fines, tolls and charges incurred during your membership; missing keys, documents or equipment; and reasonable cleaning costs if the Vehicle is returned in an unreasonable condition.
  5. 6.5Every deduction will be itemised with evidence such as photos, an invoice or a quote. If deductions exceed the deposit, you must pay the difference within 14 days of our statement.

7. Insurance

  1. 7.1Motor insurance for the Vehicle is included in your 28-day payment for every approved driver, for both courier and construction memberships, subject to the insurer accepting each driver and to the policy terms.
  2. 7.2Courier memberships are insured for courier use (carrying goods for others for payment). Construction and trades memberships are insured for carrying your own goods, tools and materials for your business. The Vehicle must only be used for the type of use shown in your Membership Summary; using a construction membership for paid courier work is not covered.
  3. 7.3Goods in Transit cover, which protects the goods you carry for customers, is included only where your Membership Summary or policy says so. Your own tools, personal belongings and stock left in the Vehicle are not covered by the motor policy.
  4. 7.4Unless we have confirmed extra cover in writing before approval, the policy does not cover carrying waste or hazardous goods, driving off-road or on unmade site ground beyond normal site access, towing plant or trailers, or carrying passengers for payment. Any extra cover and its cost will be quoted to you before it starts.
  5. 7.5Only drivers approved by us and the insurer may drive the Vehicle. If an unapproved person drives it, you are responsible for all resulting loss, damage and claims.
  6. 7.6You must report any accident, theft or damage to us as soon as possible and within 24 hours, not admit fault to anyone, and give us and the insurer the information and help they ask for.
  7. 7.7You pay the policy excess for any claim where you or your driver are at fault, or where the other party cannot be identified. The excess for each claim is equal to your refundable deposit amount shown in your Membership Summary.
  8. 7.8You must follow the insurer's security conditions, including locking the Vehicle, keeping the keys secure and never leaving the keys in or near an unattended Vehicle.

8. Using the Vehicle

  1. 8.1You must use the Vehicle lawfully, carefully and only in the United Kingdom, unless we agree otherwise in writing.
  2. 8.2You must not sell, sublet, lend, hire out or offer the Vehicle as security, or let anyone use it for driving tuition, racing or any illegal purpose.
  3. 8.3You must not modify the Vehicle, fit equipment or apply livery without our written approval. Company livery we arrange is fitted and removed by us.
  4. 8.4You must carry out simple daily checks (tyres, lights, fluid levels and warning lights) and stop using the Vehicle and contact us if a fault could make it unsafe.
  5. 8.5Mileage is unlimited on new courier van memberships and there are no excess mileage charges.

9. Servicing, breakdown and replacement

  1. 9.1We arrange and pay for scheduled servicing, routine maintenance, tyre replacement due to fair wear, road tax and breakdown cover. You must make the Vehicle available when we arrange this.
  2. 9.2If the Vehicle cannot be used because of a mechanical fault that is not your responsibility, we will repair it as soon as reasonably possible. A replacement vehicle may be provided, subject to availability.
  3. 9.3After your Minimum Term you may ask to switch to a different vehicle, subject to availability. A switch starts a new Membership Summary and a new Minimum Term.

10. Fines, tolls and charges

  1. 10.1You are responsible for all parking and traffic penalties, congestion and clean-air zone charges, tolls and bridge or tunnel charges incurred while the Vehicle is in your care.
  2. 10.2Where the law allows, we will transfer liability for a penalty to you. Where we have to pay it, you must repay us the amount paid.

11. Care of the Vehicle and damage

  1. 11.1The Vehicle remains our property (or our finance partner's) at all times.
  2. 11.2You must keep the Vehicle in good condition and return it in the same condition as at delivery, apart from fair wear and tear.
  3. 11.3Fair wear and tear means normal deterioration from careful everyday use for the type of work shown in your Membership Summary. It does not include dents, scratches through the paint, cracked glass, interior tears, burns or damage from overloading.
  4. 11.4We record the condition of the Vehicle with photos at delivery and at collection and will share those records with you.

12. Delivery and return

  1. 12.1Delivery is free nationwide and is arranged after approval, signing and confirmed payment.
  2. 12.2Brand-new vehicles normally take 14 to 28 days from payment to delivery. Delivery dates are estimates; we will confirm your date with you.
  3. 12.3At the end of your membership we will collect the Vehicle on a date we agree, together with all keys, documents and equipment.

13. Liability

  1. 13.1Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.
  2. 13.2Otherwise, neither of us is liable for indirect or consequential loss, including loss of business, earnings or contracts while the Vehicle is off the road. Our total liability in connection with your membership is limited to the payments you made to us in the 12 months before the claim.

14. General

  1. 14.1We use your personal data as described in our Privacy policy, including sharing it with our insurer for underwriting and claims.
  2. 14.2Your electronic signature is as valid as a handwritten one. Your signed agreement, with its Membership Summary and these terms, is the whole agreement between us.
  3. 14.3You may not transfer this agreement to anyone else. We may transfer it to another company, provided your rights under it are not reduced.
  4. 14.4If any part of this agreement is found invalid, the rest remains in force.
  5. 14.5This agreement is governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

Signed agreements keep the wording and version that was accepted at signing. Read this together with our Terms of service and Privacy policy. Questions? Email team@vanrentclub.com or call 0333 090 8235.